Frequently asked questions

Question 1

What does "Research Use Only" mean?

Accepted Answer

Research Use Only (RUO) designates that these compounds are intended strictly for laboratory research purposes. They are not approved for human consumption, diagnostic use, or therapeutic applications. All customers must confirm they are qualified research professionals before purchase.

Question 2

How do you verify peptide purity?

Accepted Answer

Every batch is analyzed by independent third-party laboratories using HPLC and mass spectrometry. Certificates of Analysis (COA) are available for products, detailing purity percentage, molecular weight confirmation, and chromatographic data.

Question 3

What shipping methods do you use?

Accepted Answer

We ship with temperature-controlled packaging where appropriate for lyophilized peptides. Orders are processed within 12 hours; delivery times vary by region (e.g. 5–11 business days to USA, Canada, Australia, and UK). Shipping rate is shown at checkout. Tracking is emailed after dispatch — use Post Track or 17 Track for the most accurate updates.

Question 4

How should peptides be stored?

Accepted Answer

Lyophilized peptides should be stored at -20°C for long-term stability. Once reconstituted, store at 4°C and use within the timeframe specified in product documentation. Avoid repeated freeze-thaw cycles.

Question 5

Do you ship internationally?

Accepted Answer

Yes, where your destination is not restricted. Typical delivery windows: 5–11 business days (USA, Canada, Australia, UK), 3–5 business days (South-East Asia), 7–14 business days (rest of world). Customs fees and import duties are the recipient’s responsibility. See our Shipping page for tracking guidance.

Question 6

What is your return policy?

Accepted Answer

Due to the nature of research compounds, we cannot accept returns on opened or used products. Unopened products may qualify for store credit within 14 days of delivery. Contact support to initiate a return review.

Question 7

How do I verify the purity of my order?

Accepted Answer

Each product batch can include a Certificate of Analysis (COA) from an independent laboratory. COA documents include HPLC data, purity percentages, and molecular weight confirmation where applicable.

Question 8

Do you offer bulk or institutional pricing?

Accepted Answer

Volume pricing may be available for institutional orders. Contact our research support team with your requirements for a custom quote.

Frequently asked questions

Research Use Only Disclaimer