Refund & Delivery Policy
We guarantee delivery. If your order does not arrive, we will resend it.
The only exception is when a country's customs completely block peptides and will not clear the shipment. In that case, we cannot guarantee delivery into that country.
Delivery guarantee
If your package is lost in transit, delayed beyond a reasonable carrier window, or never delivered for reasons outside your control, we will resend the order.
Contact us with your order number so we can track the issue and arrange a replacement shipment.
Customs exception
Some countries enforce strict customs rules that refuse peptide research materials.
If customs seizes or permanently blocks your order for that reason:
- We cannot guarantee delivery into that country
- Reshipment to the same address may not be possible
- Please check our shipping restrictions before ordering
Outside of that customs situation, we will happily resend.
Returns
Peptides are temperature- and light-sensitive and cannot be restocked once shipped.
We do not accept returns for change of mind, opened products, or improper storage after delivery.
When we will help (wrong / damaged / missing)
Contact us within 7 days of delivery if:
- The wrong product was shipped
- The package arrived damaged or compromised
- Items are missing from the order
Include your order number and clear photos. Approved cases are resolved by reshipment.
Refunds
Where a refund is approved instead of a reshipment, a $15 USD processing fee applies and will be deducted from the refund amount.
Shipping fees already paid are typically non-refundable once an order has been dispatched.
Cancellations
You may request a cancellation only while the order is still processing and has not been handed to the carrier.
Once shipped, the order cannot be cancelled or modified.
Quick summary
- Lost / not delivered — We resend
- Wrong or damaged item — We resend
- Strict customs seize / block peptides — Delivery not guaranteed; reship may not be possible
- Change of mind after shipping — No return / no refund
- Approved refund (instead of reship) — Refund minus $15 USD processing fee
Contact
To open a claim or request a reship, contact support with your order number within 7 days of the delivery date (or expected delivery date for lost shipments).