Shipping Information
Orders begin processing after payment is confirmed. Lyophilized peptides are packed with cold packs when required and shipped in discreet, unmarked packaging.
Shipping timeframes are estimates and may change due to weather, carrier volume, holidays, customs, or other delays. Shipping restrictions apply to certain regions — if checkout is blocked for your location, see our shipping compliance policy.
International shipments
- USA, Canada, Australia, UK — 5–11 business days
- South-East Asia — 3–5 business days
- Rest of the world — 7–14 business days
Customers outside the US may face additional import restrictions, procedures, and fees. Any customs duties, taxes, or postal fees are the recipient's responsibility. Delivery into destinations that permanently block peptide research materials is not guaranteed — see our refund & delivery policy and shipping restrictions.
Shipping process: what happens after you order?
All orders are processed within 12 hours of payment confirmation. We will email your tracking number once your order has been dispatched.
In the event of slight delays, rest assured that the Tetrava Labs team is doing our best to get your parcels to you in the shortest possible time.
There will be rare occasions where we overlook an order or miss a parcel — simply email us and we will get on it right away.
We provide 24-hour customer support, so getting in touch will never be an issue.
You will be able to track your parcel with the tracking number provided. Please note that it often takes about 3 days for the tracking number to go live on global tracking systems.
How to track your order
Always try tracking with Post Track or 17 Track first. We find them to be the most updated and accurate compared to other shipment tracking platforms.
Depending on your tracking number or destination, also try:
- US domestic orders — USPS
- SG suffix — SingPost
- IN suffix — India Post
- CH suffix — Swiss Post
- FR suffix — La Poste
- INAWABET prefix — DHL India
- UK deliveries — Royal Mail
If you encounter an issue you do not understand, please reach out via email, and we will be happy to assist you in any way we can.
Rates and packaging
Shipping rate is shown at checkout before payment.
- Cold-chain packing with cold packs when required for lyophilized peptides
- Discreet, unmarked outer packaging
- Tracking emailed after dispatch
PO Box, military, and signature
We can deliver to PO Box and APO/FPO addresses when the address format is accepted at checkout.
A signature on delivery is not required by default. To request a signature requirement, contact support before your order ships.
Force majeure
We are not responsible for delays or losses caused by circumstances beyond our control, including civil unrest, war, natural disasters, government actions, customs delays, or carrier failures. For lost-in-transit and customs-exception handling, our delivery guarantee applies as stated on that page.
Cancellations, modifications, and address changes
Review your product selections and shipping address carefully before placing your order. Contact support immediately if you need a change. Cancellations are only possible while the order is still processing and has not been handed to the carrier.
Missing, wrong, or damaged products
Contact us within 7 days of delivery with your order number and clear photos. Approved cases are resolved by free reshipment. See our refund & delivery policy.